** Requires a separate license for Dynamics 365 for Field Service.Microsoft provides a cost-effective way for a single Dynamics 365 user to obtain full user licensing for multiple products.

Note: Voice commands not supported in all regions

* Requires HoloLens, a Dynamics 365 Remote Assist license, and an Office 365 license with Microsoft Teams.

You can now share and annotate on high-quality snapshots with a Teams desktop client

Integration with Dynamics 365 Field Service**: View work order details, call a recommended expert, and post files shared during the call to a work order.

Asset Maintenance: View Asset records your organization maintains and operates and capture photos and videos with spatial markup.

Screen sharing: Experts can project their desktop screen to HoloLens users’ view.

The call recording is uploaded to OneDrive and SharePoint and is available in the Teams chat

Cloud-based call recording: Record a one-to-one call with a Teams desktop user.

Mixed reality snapshots: Capture, send, and save snapshots of mixed reality annotations during the call.

Mixed reality streaming: HoloLens users can share their view of another app by running Remote Assist in the background.

Enterprise-level identity and security: AAD authentication and single sign-on.

OneDrive integration, file sharing, and display: HoloLens users and remote experts can display documents (PDF) and images (JPG, PNG, TIFF, and BMP).

In-call text chat: Instant message during calls.

Mixed reality annotations: 2-way inking and arrow insertion anchored to the real world.

Compatible with Microsoft Teams: Remote collaborators can initiate and receive calls using Teams desktop or Teams mobile.

Visit for a complete list of technical requirements. For more information on how to purchase Remote Assist, contact a Microsoft representative at 1-88 or visit After this trial period, the technician will need a paid Remote Assist license, which includes Microsoft Teams and capacity for Common Data Service. Additional hardware and license requirements vary for available features and content. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service.

With heads-up, hands-free video calling on Microsoft HoloLens, technicians and remote collaborators on PC or mobile can troubleshoot issues in context. Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost.

Dynamics 365 remote assist license cost